Shipping

ORDER RECEIVED

Once you have completed your order, you will receive a system-generated email informing you that payment has been received and your goods will be dispatched shortly. You can track the status of your shipment simply by logging into your account and viewing ‘Orders.’ You may also manage payment methods, shipping addresses, and passwords here.

DISCREET PACKAGING

All orders are shipped in plain packaging, and no mention of the products is made. Only our generic company name, ‘Bondimedical,’ will appear as the sender details, and most orders are dispatched using the standard Australia Express Post satchel.

ORDER PROCESSING & RATES

Your order will be shipped within 24 hrs on regular business days. Orders placed after midnight will not be processed until the following working day. If you want faster same-day shipping, you can contact one of our Customer Representatives at 1300 935 470, and depending on the volume of orders, we may accept your request. Once your order has been processed, you will receive an invoice, and the status of your order will change in your account. Orders are collected from our warehouse by Australia Post, after which you will receive a Shipping Notice, which includes your tracking number. You may follow up on your delivery using the tracking services provided on the Australia Post website.

Australia Express Post

Bondimedical prefers Australia Express Post for domestic orders. This priority one-day delivery service is designed to give you extra peace of mind when your item is shipped. Express Post is guaranteed next-business-day delivery and secured with signature on delivery. If no one is home to sign for your delivery, a card advising where the item can be collected, will be left. Your package is also covered by insurance, so your item will be replaced in the unlikely event of loss or damage.

Our rates are as follows:

Australia

Per shipment: $24.95
Spare Parts: $19.95

International

Per shipment: AUD 29.95
Spare Parts: AUD 24.95

INTERNATIONAL SHIPMENTS

Worldwide freight is dispatched by several carriers, including UPS, DHL, TNT, FedEx or EMS, depending on your location. These couriers provide fast door-to-door delivery to almost any country worldwide within 2 to 4 business days. Your order is protected by international insurance and is covered against loss, theft or damage. All customs forms, duties and taxes are handled to ensure your delivery arrives on time at your doorstep. Online tracking is provided, and a signature is required upon receipt. If no one is home to sign for your delivery, a card will be left with details of where the item can be collected. Please note that customs requires us to describe the contents of overseas shipments; however, we will use discreet terms to maintain privacy.

International Couriers