Once you have completed your order you will receive a system generated email informing you payment has been received and your goods will be dispatched shortly. You can track the status of your shipment simply by logging into your account and viewing ‘Orders’. You may also manage payment methods, shipping addresses and passwords here.
All orders are shipped in plain packaging and no mention of the products is made. Only our generic company name ‘Bondimedical’ will appear as the sender details with most orders being dispatched using the standard Australia Express Post satchel.
ORDER PROCESSING & RATES
Your order will be shipped within 24 hrs on normal business days. Orders placed after midnight will not be processed until the following working day. If you want faster same day shipping you can contact one of our Customer Representatives on 1300 935 470 and depending on volumes of orders we may accept your request. Once your order has been processed you will receive an invoice and the status of your order will change in your account. Orders are collected from our warehouse by Australia Post after which you will receive a Shipping Notice which includes your tracking number. You may follow up on your delivery by using the tracking services provided on the Australia Post website.
Bondimedical prefers Australia Express Post for domestic orders. This is a priority one day delivery service designed to give you extra peace of mind when your item is shipped. As well as guaranteed next business day delivery, Express Post is secured with signature on delivery. If there is no one to sign for your delivery, a card will be left advising where the item can be collected from. Your package is also covered by insurance so in the unlikely event of loss or damage your item will be replaced.
Our rates are as following:
Per shipment: $14.95
Spare Parts: $9.95
Per shipment: $29.95 AUD
Spare Parts: $24.95 AUD
Worldwide freight is dispatched by a number of carriers including UPS, DHL, TNT, FedEx or EMS depending on your location. All of these couriers provide a fast door-to-door delivery to almost any country worldwide within 2 to 4 business days. Your order is protected by international insurance and is covered against loss, theft or damage. All customs forms, duties and taxes are taken care of to ensure your delivery arrives on time at your doorstep. Online tracking is provided to follow up your delivery and signature is required on receipt. If there is no one to sign for your delivery, a card will be left with details where the item can be collected from. Please note we are required by customs to describe the contents of overseas shipments however, to maintain privacy, we will use discreet terms.